What Does empire today Mean?We've received absolutely nothing however the run all over. We ended up advised that this problem can be corrected at the earliest opportunity but at the moment are remaining advised that this may perhaps get up to 2 ekes to generally be accomplished. I are actually without a kitchen for weekly now and also have paid out a ton of money to eat out since my kitchen remains a disaster and never carried out. So with all of that being said… if this this issue just isn't corrected and my kitchen isn't fastened by Monday April 16 at 5pm, we will likely be consulting a legal professional, going to the Greater Business Bureau and we will go to our local information stations to obtain this issue documented publicly. I have plenty of images and doXXXXentation that should provide me very well. Help you save your typical reply of “you can be addressing this probem quickly”. Enough time is currently. My partner and myself have already been in customer care for forty yrs and I am able to honestly declare that we wouldn't happen to be in the position to retain a career, or the businesses stay in small business, had we so blatantly discarded and treated people today as we have already been treated. Experienced I read these reviews beforehand I WOULD NOT have long gone with your company. So I suppose we’ll see…
July 19, 2018 at 5:43 pm I come to feel I'm just getting the run all-around by empire today and that you've no intention of correcting the issue your installers didn't do properly. The trouble is the fact that I had vinyl mounted at my foyer plus the carpet which was attached to this you'll be able to feel the carpet tacks plus they hurt your feet. I was advised they were sending in excess of an individual today at ten:thirty, I waited all day long and didn't listen to from them so I known as back again and was advised he tried to get in touch with me but have to have experienced the wrong range, the amount of my cell phone empire today gave them?
Many thanks for bringing this issue to our awareness. We’d like to assist you even more, but we are able to’t Identify your account. Please email your account and make contact with details to customersupport@ empire-today.com, and mention Headquarters in the subject line.
kitchen area and dinning place. Three excellent Adult males arrived and mounted our floors yesterday. They did a wonderful work laying The brand new flooring but claimed they wouldn’t have the option to setup our baseboard given that they didn’t have the proper applications.
I advised my bank n customer care that Lisa wouldn't contact me back again right until it was time for her to leave that is definitely what precisely she did n she did not depart a phone again selection.
July 13, 2018 at twelve:forty pm Wow, I desire to say Several other text which i’m experience but that will only Permit you to feel that I'm some un-educated donkey’s behind. I have experienced phone calls all 7 days concerning my appt. today, confirming it had been heading to occur. My wife And that i needed to go ahead and take day off work and got up at four:thirty am to filter out anything within our learn bedroom as well as a spare home, so we might check here have carpet mounted today. We completed relocating all the things all over 8:00am. at 8:50am I was contacting customer support for the reason that I hadn’t heard from any individual yet. Although I was on maintain, I received a simply call from customer care stating they didn't have ample installers do comprehensive our set up today. Everything we very own that was in 4 rooms is now shoved into two rooms. I am able to Reside this way for time it would get them to set up carpet in 2 rooms but no more than that.
At the moment, I used to be completely puzzled and contacted the Number one-866-588-0124 linked to the text information. Just after Chatting with that person, I used to be specified a assistance ticket #1-3289601117. Meanwhile, above one hour along with a 50 % later, I even now haven't heard again from anyone. Both equally my partner and I took off perform today to accommodate the installation. We needed to snooze at my daughter’s house last night time since for each Empire’s Directions, we broke down the bedroom sets. My residence has long been absolutely disassembled for this installation. This is often an horrendous inconvenience which I anticipated could well be for at read more some point only. Soon after consistent contacting to Empire, they promised to perform the installation on Saturday, July seven, 2018. They cancelled yet again on Saturday early morning just after sending affirmation e-mails. They blamed the warehouse without readily available products this time. To this point, just after seventy two hrs, Tommy the Original income particular person still has not returned our phone calls or made any these types of apology or promise to repair this nightmare!
Make sure you electronic mail us at customersupport@ empire-today.com with each your concerns and account information. Make sure to mention Headquarters in the subject line.
Thank you for bringing your concerns to our interest. We apologize for The shortage of comply with up you’ve been given, and we’d like to know much more.
!!!!!!!! Heaven forbid anyone respond to a phone with no sitting on maintain for 30 or more minutes. Not one person would seem to have the ability to assistance me in anyway. I will DEFINITLY not be employing Empire on the rest of my dwelling.
Functioning knowledge of property enhancement codes, allowing and licensing prerequisites Encounter with content get-offs and estimating competency
We’re sorry to hear that you’re unsatisfied, and sincerely regret the inconvenience. We’ve Found your account, and we’ll be in connection with you shortly.
Empire Perks – An employee discount purchasing method supplying you fantastic financial savings on the stuff you want.
The comply with-up inspection by Joe, which initiated Trevor’s subsequent go to was to reiterate my dissatisfaction with the first installation and to increase The problem because of the front entrance door, which I remediated at my very own cost (see primary submit). The nerve your workforce should play semantics. I shared with Kim that their response was unacceptable and which the arrangement was for a full substitution, not just for the eating room and any damaged floorboards at a superb/discounted cost.